Cancellations & Refunds
Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@majesticflush.com or call us at (980) 452-3079.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (980) 452-3079, the chat in the bottom right, or email support@majesticflush.com any time.
Cancellations After The Order Has Shipped
Once an order has shipped, it can no longer be canceled. If you no longer want the item, you will need to wait until it is delivered and then initiate a return. A Return Merchandise Authorization (RMA) number is required to properly return the item.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product.
All sales are final for Custom made and Made to order products.
Refunds and Returns
Refunds are processed within 7 business days after approval. The refunded amount will be credited back to your original payment method.
If you need to exchange your product, you may do so, as long as the product has not been used, uninstalled and opened. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs.
Customers have 30 days from the date they received the item to initiate a return.
Please Read the Following
When you are making a purchase from Majestic Flush, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Majestic Flush within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, that I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 25%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Majestic Flush.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Majestic Flush (such as manufacturing and logistical constraints of our partner companies).
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages where the estimated shipping times are based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos of damage, box and SKU, along with a brief description of the damage to support@majesticflush.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use.
Returns
Majestic Flush default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. If you choose to return an item for any reason other than shipping damage or product defects within 30 days of receiving it, please contact us first to obtain a Return Merchandise Authorization (RMA). Once we receive the item and confirm that it is unused and undamaged, we will issue a refund, minus a 25% restocking fee.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@majesticflush.com.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact Information
Questions regarding a refund or returning an item should be sent to us at:
Business Name: Majestic Flush
Email: support@majesticflush.com
Phone Number: (980) 452-3079
Customer Service Hours: Mon-Fri 9am-5pm EST